Precision Manufacturing × Trust Building: The Journey of Collaboration Between XY and Thumbies

In July 2024, a new chapter of partnership began between XY and Thumbies. Kristina, a key member of Thumbies, came across XY’s website by chance and was immediately drawn to the precision and craftsmanship of its products. As a U.S.-based custom keepsake brand, Thumbies had been facing challenges with the inconsistent quality of locally manufactured ceramic products. Looking for a more reliable and high-quality solution, Kristina decided to explore production in China—this decision marked the beginning of a meaningful collaboration.

Earning Trust Through Professionalism

Kristina’s initial inquiry email set the wheels in motion. The XY team responded swiftly, providing a comprehensive quotation in record time. As the project moved forward into prototyping, XY leveraged its expertise in Metal Injection Molding (MIM) and Ceramic Injection Molding (CIM) to deliver an impeccable product. Every detail was meticulously refined to ensure that Thumbies' designs met the highest standards of quality, craftsmanship, and aesthetics. Kristina was thoroughly impressed, and this first successful experience strengthened her confidence in XY.

Beyond just business interactions, XY team member June took the initiative to share behind-the-scenes stories and team photos, allowing Kristina to gain a deeper, more personal connection with the people behind the products. What started as a business relationship gradually evolved into something warmer and more personal.

A Thoughtful Gift, A Heartfelt Gesture

As the holiday season approached in December 2024, XY wanted to express its gratitude and appreciation by sending a special Christmas gift to the Thumbies team—customized tumblers. Each tumbler carried a heartfelt message, a token of warmth from across the globe, making the holiday season a little more special for every member of the Thumbies team.

What XY didn’t expect was that Thumbies was also preparing a surprise in return. In January and February 2025, Thumbies took the products manufactured by XY and added their own creative touch, crafting a unique personalized necklace for each member of the XY team. This wasn’t just a return gift—it was a symbol of appreciation, recognition, and trust in their partnership.

The level of thoughtfulness and craftsmanship reflected in the gift perfectly embodied the essence of what both teams valued—precision, dedication, and a human touch behind every product.

Deepening Collaboration Beyond Borders

In early February 2025, XY team members Ivy and Edith traveled to the U.S. to personally visit the Thumbies team. This in-person meeting provided a valuable opportunity for deeper discussions on future strategic collaboration. Beyond business talks, the visit solidified the trust and friendship that had been growing over time. A memorable group photo captured the moment—not just as a picture, but as a testament to a strong and evolving partnership.

Within a year, XY and Thumbies had gone from being business acquaintances to trusted partners, and ultimately, to a team that genuinely appreciates and respects each other. This story isn’t just about successful business cooperation—it’s about the power of trust, mutual growth, and meaningful human connections.

A True Partnership: More Than Just Business

At XY, we believe that great partnerships aren’t just about transactions—they are about trust, shared values, and the people behind the work. From a simple inquiry to a lasting friendship, from precision manufacturing to thoughtful gestures, every step of this journey has reinforced the idea that real success isn’t just measured in products delivered, but in relationships built.

Through MIM and CIM precision manufacturing, XY continues to bring high-quality, reliable, and innovative solutions to global partners. But beyond the technical expertise, we also take pride in the connections we build—because in the end, precision manufacturing isn’t just about metal and ceramics, it’s about crafting relationships that stand the test of time.

As we look ahead, we’re excited to create more stories like this with future partners. Who will be next on this journey with us?